We’re sorry your item(s) have damage!. In (very) rare cases, items may break during shipment. We’ll do our best to help. Contact hello@HellerFurniture.com immediately if your item arrives damaged. Photos are strongly recommended (and often required)

We&#x2019;re sorry your item(s) have damage!In (very) rare cases, items may break during shipment. We&#x2019;ll do our best to help.Contact <a href="mailto:hello@hellerfurniture.com">hello@HellerFurniture.com</a> immediately if your item arrives damaged.&#xA0;Photos are strongly recommended (and often required) for shipping claims.&#xA0;While we know our customers may be designers too, please don&apos;t attempt any repairs unless we&apos;ve provided written instructions. We&apos;re committed to resolving the issue promptly.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

If your tracking shows "delivered" but your Heller piece is mysteriously absent, first check around your delivery location, including with neighbors or building management. Also, please double-check the shipping address of your order (in the order co

If your tracking shows &quot;delivered&quot; but your Heller piece is mysteriously absent, first check around your delivery location, including with neighbors or building management.&#xA0;Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive. Please contact the shipping carrier with your tracking number to initiate a trace.&#xA0;Still missing? Reach out to <a href="mailto:hello@hellerfurniture.com" id="isPasted">hello@hellerfurniture.com</a> with your order details and tracking information. We&apos;re as dedicated to tracking down your Heller products as Mario Bellini was to perfecting the Bellini Chair.<h3 id> </h3>

My order was marked delivered but it’s not here.

Received the wrong item? Sorry to hear that. Contact hello@hellerfurniture.com immediately with your order number, details about what you received versus what you ordered, and include a photo of the item received and the name of the missing item(s).

Received the wrong item? Sorry to hear that.Contact <a href="mailto:hello@hellerfurniture.com" id="isPasted">hello@hellerfurniture.com</a> immediately with your order number, details about what you received versus what you ordered, and include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.Please keep the item in its original condition&#x2014;don&apos;t use or assemble it while we prepare return instructions.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

If your package goes missing or arrives damaged, contact hello@hellerfurniture.com immediately. For damaged items, please take photos to help us file a claim with the shipping company. While our furniture is designed to withstand generations of use,

If your package goes missing or arrives damaged, contact&#xA0;<a href="mailto:hello@hellerfurniture.com" id="isPasted">hello@hellerfurniture.com</a> immediately.&#xA0; For damaged items, please take photos to help us file a claim with the shipping company. While our furniture is designed to withstand generations of use, in rare cases some shipping carriers may be more rough than we&apos;d like.

What if my package gets lost or arrives damaged?

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Can I edit or add anything to my order?

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