Having trouble accessing your Heller account? Sorry about that!First, confirm you're using the correct email and password by clicking the "Account" icon in the top right corner of our homepage. Please make sure you’ve created your account and then ac

Having trouble accessing your Heller account? Sorry about that! First, confirm you&apos;re using the correct email and password by clicking the &quot;Account&quot; icon in the top right corner of our homepage.Please make sure you&#x2019;ve <a href="https://www.hellerfurniture.com/customer_authentication/redirect?locale=en&amp;region_country=US">created your account</a> and then activated your account&#xA0;to log in to Heller. You should have gotten an email from us to activate the account.&#xA0;Can&apos;t find it? Check your spam folder.If you&apos;ve forgotten your password, use our reset option&#x2014;it&apos;s simple and straightforward, just like our design philosophy. Still stuck? Team Heller is ready to assist.

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Heller Furniture Store

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Account

How do I apply promo/discount codes?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I cancel my order?

How do I track my order?

Orders & Payments

How much does shipping cost?

What is your shipping policy?

Do you offer expedited shipping?

How long does delivery take?

Shipping

How do I make a return?

What’s your return policy?

When will I get my refund?

Do you offer exchanges?

Returns

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Delivery Issues

How can I become an authorized retailer or wholesale partner for Heller Furniture?

Wholesale

How can I specify or order Heller Furniture for a contract or commercial project?

Contract

How can designers join Heller Furniture’s Trade Program?

Trade